Customer Success

CS Role Description

altshare – Leading the Equity Management Revolution

altshare is a fintech company delivering a secure, AI-powered equity management platform and trustee services for private and public companies.
With 3,000+ companies, 150 venture capital firms, and over 120,000 beneficiaries worldwide, altshare is recognized as a trusted industry leader.

Powered by the altshare Platform, our ecosystem provides a unified, end-to-end infrastructure that simplifies complex equity operations, ensures multi-jurisdiction compliance, and supports founders, finance teams, and organizations at every stage of growth.

We’re Hiring: Customer Success Manager

At altshare, we’re looking for a hands-on Customer Success Manager to support our growing US customer base. In this role, you will own day-to-day customer relationships, from onboarding through ongoing engagement- ensuring customers achieve maximum value from our platform.
You’ll work closely with cross-functional teams (remotely) and US-based stakeholders, driving adoption, retention, and customer satisfaction through direct engagement.
As part of a growing team, you will also help shape processes and best practices, while serving as a key bridge to Product- surfacing insights and translating customer needs into actionable feedback that drives product and experience improvements.
If located in IL – flexible to work in US hours.

Responsibilities

• Manage a portfolio of US-based customers end-to-end, including support for 409A valuation processes
• Lead onboarding and drive product adoption and value realization
• Build strong relationships with stakeholders and act as a trusted advisor
• Monitor customer health and proactively mitigate risks
• Drive renewals and identify growth opportunities
• Act as the Voice of the Customer by collecting, synthesizing, and prioritizing feedback
• Act as the Voice of the Customer and partner with Product and R&D to share insights to influence improvements
• Partner closely with Product and R&D (remote teams) to translate insights into product improvements
• Identify trends across customers to inform product improvements and new features

Requirements

• 2-3 years of experience in Customer Success / Account Management (SaaS preferred)
• Strong communication and stakeholder management skills
• Experience managing onboarding and ongoing customer relationships
• Ability to translate customer needs into actionable product insights
• Proactive, organized, and data-driven mindset
• Comfortable working cross-functionally with Product, R&D, and internal teams   
• Based in the US (Remote role)
• Fluent in English with excellent verbal and written communication skills

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